Omnichannel contact centre with AI voicebot and speech analytics
Nortinia AI Call Center combines human-grade customer service with the speed of AI. The AI voicebot handles inbound and outbound calls, adapts to your brand with a custom voice profile, takes notes in real time, summarises and provides sentiment analysis. Five channels (voice, SMS, email, web chat, WhatsApp) converge into a single workspace, backed by a Bot Ops Dashboard.
Pricing comes in two steps: the one-time setup fee covers how many use-cases (területek) we configure for the bot — it reflects setup and complexity, not operation. Then you pick a monthly operations package that includes a prepaid allowance of AI-conversation minutes; minutes beyond the allowance are billed at the package overage rate.
Book a demoVisitors type or speak via the mic — Nortinia AI doesn't just answer, it live-scrolls, animates and highlights the relevant part of the website. "Where can I see pricing?" → it auto-scrolls there and circles it. Your visitor literally talks to your website.
During the call, in the browser session linked to the caller ID or sent via SMS, the AI shows the customer visually what you are discussing live: product page, quote, document, contract. They hear it on the phone AND see it on the website at the same time.
Same experience on the admin / ERP interface: not just answers — navigates to the relevant field or report, highlights it, walks the manager step-by-step through the task.
Pricing has two clearly separate parts. The one-time setup fee covers complexity (how many use-cases we configure for the bot), and the monthly package covers operation — a prepaid allowance of AI-conversation minutes.
A work-hour-based one-time rollout fee — the assessment is free and the exact amount is fixed in a quote. This is system setup, not operation.
A fixed monthly fee with a generous AI allowance sized to your call volume (Basic €490 · Professional €1,190 · Scale €2,900 · Enterprise €7,900 /mo). Above the allowance you pay a transparent overage rate. Pick a package below.
The AI allowance is consumed by actually handled conversations; the rollout is system setup (number hookup, voice persona, knowledge, testing), not consulting — we start with a free assessment.
An energy provider handles 54% of inbound calls through the AI voicebot (meter reads, account balance, payment status). Only the rest is handed to a human, with a full transcript.
A telco supplier uses the AI voicebot to pre-qualify leads — conversation summary and sentiment land in the CRM automatically, salespeople only chase the genuinely hot leads.
It has two parts. First, a one-time, work-hour-based rollout: Basic €990 (number hookup, voice persona, test calls), Professional €2,900 (with in-call visual guidance and CRM link — our recommendation), Enterprise €6,900 (multi-location, custom integrations). Second, a monthly subscription with a generous AI allowance: Basic €490, Professional €1,190, Scale €2,900, Enterprise €7,900 per month — above the allowance you pay a transparent overage rate.
A “terület” (use-case) is a task the bot handles: e.g. customer service, appointment booking, complaint handling, order status or an outbound campaign. The more use-cases the bot covers, the more complex the setup — which is what the setup fee measures. An “AI-conversation minute” is a handled-conversation minute counted from the call log; the monthly package provides a prepaid allowance of these.
10–20 minutes of studio audio is enough for a production-grade brand voice. The voice profile is consistent across languages and can be refreshed under supervision.
SIP trunking with any provider, plus Twilio, 3CX and local HU carrier integrations. Existing phone numbers can be ported.
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